The Call Center from Hell Posted: September 13, 2006 If my personal experiences with Glaxo's customer response center and consumer-focused Web sites are typical, then all the comments I have been hearing about the drug industry's poor consumer focus are true. It took me three and a half weeks and three phone calls to get to someone that could actually tell me something about the information they had about me on file and who was able to do something to satisfy my concerns. GSK, you have a long way to go before you earn my trust again! Read more about my experience in today's post to Pharma Marketing Blog. For more posts in related topic areas, see: Market Research Drug Companies If you wish to receive notice by email whenever a post is made to Pharma Marketing Blog, please subscribe. Enter your Email Address | Return to Pharma Marketing Blog Topics |

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